GlowCosmetics Privacy Policy

Plain Language Summary

At GlowCosmetics, we value your trust. When you shop with us, either online or in-store, we collect only the information we need to process your order, improve your shopping experience, and keep in touch with you (if you choose). We never sell your data, and you have full control over how it’s used.

1. Who We Are

GlowCosmetics Pty Ltd

ABN (94 941 945 241)

2. Information We Collect

We may collect:

• – name, email, phone, billing and shipping addresses.
  
• – securely processed by payment providers (we do not store full card numbers).
  
• – items purchased, returns, loyalty points, and warranty records.
  
• – if you create an account, we store login details (encrypted).
  
• – IP address, browser type, device info, and site usage for analytics, security, and fraud prevention.
  
• – only if you subscribe to receive offers and updates
  
  4. Legal Basis for Processing (GDPR)

Where GDPR applies, GlowCosmetics relies on:

• – for marketing communications.
  
• – to fulfil your purchases.
  
• – where required by law (e.g., tax records).
  
• – improving services, preventing fraud.
  

5. Sharing Your Information

We do not sell your data. We may share it with:

• – to ship your orders.
  
• – to securely handle transactions.
  
• – for secure website operation.
  
• – if required by law.
  
• – such as loyalty program operators or marketing platforms (only with your consent).
  

6. Your Rights

Depending on your location, you may have the right to:

• your personal data.
  
• inaccurate information.
  
• of your data (unless we must retain it for legal reasons).
  
• to how your data is used.
  
• at any time (for marketing).
  
• – receive your data in a transferable format (GDPR).
  
• – under California CCPA.
  
• – you will not be treated differently for exercising your privacy rights.
  

To exercise these rights, contact us at privacy@glowcosmetics.com.au. We may need to verify your identity.

7. Data Retention

We retain personal data only as long as necessary:

• 7 years (tax and consumer law).
  24 months.
  

8. International Transfers

If we transfer your data outside Australia (e.g., to cloud servers or overseas service providers), we ensure protection through:

• safeguards.
  
• where applicable.
  

9. Security

We use secure servers, encryption, firewalls, and access controls to protect your personal data. However, no online service is 100% risk-free, so we encourage you to use strong passwords and keep account details confidential.

10. Cookies & Tracking

We use cookies and similar technologies to improve your experience, such as remembering your preferences, analysing site traffic, and showing personalised offers. You can manage or disable cookies in your browser settings.

11. Children’s Privacy

GlowCosmetics does not knowingly collect data from children under 16. If you believe we have, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our practices. Updates will be published at www.glowcosmetics.com.au/privacy, and the “Last Updated” date will be revised.

13. Complaints

If you believe we have mishandled your personal information, you can:

• privacy@glowcosmetics.com.au.
  
• Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
  
• Data Protection Authority (DPA).
  
• California Privacy Protection Agency (CPPA).
  

Contact Us

GlowCosmetics Pty Ltd

50 Beauty Lane, Melbourne VIC 3000, Australia

Email: privacy@glowcosmetics.com.au

Phone: +61 3 9876 5432

Last updated: 16 August 2025